Refund Policy – VirtuZone

At VirtuZone, we aim to provide an immersive and enjoyable virtual gaming experience for all members. We recognize that circumstances may arise where purchases, memberships, or event bookings do not meet expectations. This Refund Policy outlines the terms under which refunds can be requested and issued for memberships, event passes, virtual sessions, and digital products provided by our club.

By purchasing access to our virtual games, you agree to comply with the terms described in this policy.

1. Refund Request Period

Refund requests must be submitted within 14 calendar days of the purchase date. Requests made after this period will generally not be accepted unless exceptional circumstances apply, such as event cancellations, technical failures, or unresolvable platform issues.

2. Eligibility for Refunds

To qualify for a refund:

• The virtual session, event, or membership must not have been fully utilized. For memberships, this typically means attending fewer than 2 sessions.
• Requests must be made within the stated 14-day period.
• Proof of purchase must be provided, including transaction confirmation and account details.
• Refunds will not be issued for sessions or products that have already been fully accessed or consumed.

3. Non-Refundable Items

Certain products and services are not eligible for refunds, including:

• Consumable digital items such as in-game currency, boosts, or temporary perks once redeemed.
• Event tickets once the event date has passed or attendance confirmed.
• Memberships purchased under final sale or promotional offers explicitly marked as non-refundable.
• Gifted memberships or passes that have been activated.
• Custom or personalized digital content delivered to the member.

4. Technical Issues and Support

If you encounter technical problems that prevent access to virtual games or sessions, please contact our support team promptly. Refunds may be offered if:

• The issue remains unresolved after reasonable troubleshooting attempts.
• The virtual platform fails to function as advertised despite meeting all technical requirements.
• You provide detailed documentation, including screenshots or error messages, of the issue.

Refunds are not provided for problems caused by incompatible hardware, outdated software, or third-party interference unless the problem is clearly due to our platform.

5. Memberships and Subscriptions

Refunds for membership subscriptions are available if the cancellation request is made within the first billing period and minimal usage has occurred. After the initial period, refunds may be prorated or denied.

Members are responsible for managing subscription auto-renewal settings through their account preferences.

6. Event Cancellations and Rescheduling

If a virtual event is canceled by VirtuZone, members may:

• Receive a full refund for the canceled event.
• Transfer their booking to a rescheduled date or alternative session.
• Apply the payment as credit toward future events.

Members must contact support within 7 days of cancellation notification to select their preferred option.

7. Accidental or Duplicate Purchases

Refunds may be granted for accidental or duplicate purchases if:

• The purchase has not been substantially used or accessed.
• The request is made within the 14-day refund period.
• Evidence of duplicate or mistaken purchase is provided.

Repeated accidental purchases may lead to restricted refund privileges.

8. Abuse of Refund Policy

To protect our services and community, refund activity is monitored. Abuse of the refund system, including multiple refund requests after full usage, may result in:

• Denial of current and future refund requests.
• Suspension or termination of membership accounts.
• Restriction on future event bookings or purchases.

Refunds are offered in good faith and are intended for genuine requests.

9. How to Request a Refund

To initiate a refund request:

• Contact our customer support within 14 days of the original purchase.
• Provide your full name, account information, and purchase details.
• Clearly explain the reason for the refund request.
• Submit supporting evidence if applicable, such as screenshots, error messages, or proof of non-attendance.

Refund requests are reviewed within 5 business days, and approved refunds are processed within 7–10 business days to the original payment method.

10. Legal Rights

This Refund Policy complies with applicable consumer protection laws. Certain jurisdictions may provide additional rights or extended refund periods, which VirtuZone fully honors.

11. Policy Updates

We reserve the right to update or modify this Refund Policy at any time. Updates apply to purchases made after the revised policy is posted. Members are encouraged to review this policy periodically.

12. Customer Support

For refund requests, technical issues, or general inquiries, please contact VirtuZone customer service. Our team is committed to providing fair and timely resolutions to maintain a positive virtual gaming experience.

Thank you for choosing VirtuZone. We are dedicated to delivering outstanding virtual gaming experiences while ensuring a clear and transparent refund process for our members.